All prices on ATOZ Furniture are inclusive of 5% VAT

Terms and Conditions

Welcome to A to Z Furniture. A to Z Furniture ("A to Z") offers products and services to you when you visit our store at atozfurniture.ae. When shopping at A to Z Furniture, whether the order is placed over the website, you agree to the following terms and conditions. Please read them carefully and contact us if you have any questions.

PRODUCTS

All products sold are brand new, undamaged, and have never been used.

A to Z retains ownership of any products ordered until full payment has been received for such products. A to Z works closely with our vendors and customers in an effort to make 100% certain that all product colors, dimensions, and photos are exact; however, there are at times minor discrepancies based on screen resolution, and other possible factors. Any questions or hesitations based on color or dimensions must be discussed before placing your order. A to Z will not be responsible for minor discrepancies from what was advertised. All product information is provided by us.

SHIPPING METHODS

A to Z ships all orders via one of the following two delivery methods:

Self-Delivery: The majority of furniture offered for sale on A to Z falls into this category. Our trained furniture delivery specialists will schedule your delivery with you in advance. At the scheduled delivery appointment, the team will deliver your furniture inside your home, unpack it, assemble it in your room of choice, and remove all excess packaging materials. This superior level of service has been offered to all A to Z customers.

Courier Delivery: Some items are small for delivery. This generally applies to smaller items, such as artwork, nightstands, lamp etc. will ship via a 3rd party carrier service. These type of orders will be delivered and brought to your home (or building entrance). However, the customer is responsible for bringing the products into the home and assembling if it is necessary. If you have any questions about delivery process please call our trained specialists at 04-3555136

SHIPPING

Certain areas that are inaccessible with our standard home delivery trucks, or locations which require alternative delivery methods (for example; if we need to deliver to an island which may only be accessed by boat) will require extra fees. However, in those instances, said fees will be reviewed with you prior to delivery.

If we cannot contact you to set up delivery for a period of 15 calendar days, and we have no record of you contacting us or the delivery agent, A to Z reserves the right to treat the order as a return and refund you according as per our return policy.

Deliveries that require our team to work in excessively tight conditions or to carry furniture beyond two flights of stairs may incur additional delivery charges.

These are not the locations we will not deliver to:

Khalifa City A, Mussafah, GAMCO (Gulf Aircraft maintenance co), Airport terminal 1, After airport site office, Al Bahia, Al Khatam, Al Khanza, Al Raha, Al Rahba, Al Saad, Al Samha, Al Sila, Al Watba, Areas starting with telephone number 51*******, Bainoona, Baniyas, Beda Zayed, Buhasa, Ghayati, Habshan, Jabel Dhana, Journ ya Four, Liwa, Madinat Zayed City, Mafraq, Mirfa, Mohd Bin Zayed City, Ruwais, Sahamah, Sila, Suwehan, Tarif, Taweelah, Yahar, Asab, Yas Island, Gandoot, Sir Baniyas, Guwaifath, Das Island, Musaffah-ICAD City 2, Al Wagan, Al Remah, Shuhaib, Al Oha, Zakher, Maqam, Hill, Meyzad (after camp).

Deliveries cannot be made to islands that come under Abu Dhabi jurisdiction or to all security controlled zones and defense areas.

As an alternative arrangement, these shipments can be held at a location in Abu Dhabi for the consignee's collection.

Non-delivery areas in Al Ain/Ajman/Umm Al Quwain/Fujairah/Ras Al Khaimah vicinity:

Al Wagan, Al Hayer, Al Remah, Shuhaib, Al Oha, Zakher, Maqam, Hill, Meyzad (after camp), Adan, Al Jeer, Shamm, Khath, Burairath, Siji Al Hail (Crushers/dusan site), Shahma residential area (Dhaid)

INTERNATIONAL SHIPPING

We do not make international deliveries at this time. However, we can deliver your order to a freight forwarder of your choosing. It is the customer's responsibility to hire a freight forwarder and pay all overseas shipping fees directly to the freight forwarding company.

DELIVERY TIME FRAMES

Delivery times can vary based on what you order and where it is being delivered to. If you have questions about the availability of any product or need an estimate for delivery, please call our Sales department at 04-3555136.

Once an order is processed, we will call and give you an approximate delivery time frame. In stock items are usually delivered within 3-5 Working Days from when the order was placed. We will continue to update you on the order as it progresses. Delivery time frames are an estimate - actual delivery may occur earlier or later than scheduled due to the nature of long-distance, nationwide furniture delivery and unforeseen events. A to Z is unable to offer compensation for deliveries that do not occur exactly as scheduled.

DELIVERY PROCEDURES

Please follow these procedures to ensure a smooth delivery:

  • Allow for at least 1-2 hour before and after the scheduled delivery time for unforeseen circumstances that would cause the delivery to occur earlier or later than scheduled. Allow more time for remote areas or area/times of day that are subject to heavy traffic.
  • Designate a friend or family member to serve as a "back-up" to accept and inspect the delivery on your behalf; make sure they understand what to do when the order arrives.
  • Clear all pathways to the room in which you would like the items to be delivered, and measure all doors and pathways to ensure your order fits into your home.
  • A to Z requires that you completely inspect the merchandise thoroughly prior to the delivery companies' departure. Inspect the top, bottom, left, right, front, back, interior, exterior, and all moving parts, including, but not limited to drawers, doors, and reclining mechanisms. You are required, as well, to inspect the assembly provided by our delivery partner.
  • Take pictures of items that arrive with damage or manufacturer defect, as digital images are often required by the manufacturer.
  • Always measure the space you plan on placing your new furniture to make sure it will fit prior to placing an order.
  • If an item does not fit in customers home and needs to be returned, a customer will be charged Shipping fee as well as round trip actual shipping fees incurred by A to Z . If multiple delivery attempts are made, the customer will be responsible for all delivery costs after the initial attempt. If we are unable to reach you to set up your delivery for a period of 30 calendar days or more, A to Z reserves the right to treat the order as a return. You will be refunded using the address and payment information last supplied to us.

CANCELLATION POLICY

To cancel an order, a customer must call or email A to Z. Please send us a cancellation request via email or by calling 04-3555136. Requests for cancellation are not complete until they are confirmed by A to Z.

Orders may be canceled for any reason within 1 business day without incurring any restocking fees or delivery costs. Any cancellation of an order after this initial period will need to follow the Cancellation Policy procedure described below.

A to Z makes every effort to deliver orders to our customers as quickly as possible unless a customer requests an order to be held for a period of time. Once an order is assigned a trip or is already in transit, it cannot be canceled without the customer paying round trip shipping fees. There are high costs moving furniture across the country, and by having this policy we are able to keep our costs low and pass significant savings to our customers.

A to Z Free Shipping offer is based on the customer keeping the order. Customers canceling their order are required to pay the original and return shipping costs even if the order qualified for Free Shipping. All shipping charges are non-refundable. All associated cancellation fees will be deducted from your refund.

DAMAGES

A to Z makes every feasible effort to make sure that your order arrives to you in perfect condition the first time. However, despite taking extreme precautions protecting the furniture, and only working with premium and vetted delivery agents, damages may occur on rare occasions. Customer agrees to allow A to Z, the manufacturer, and/or our shipping agent the opportunity to remedy the damage or defected issue. Said resolution will be at no cost to the customer. Customer agrees to accept the remedy selected by A to Z, the manufacturer or the shipping agent. Our goal always is to make our customers happy. However, if a customer does would prefer to cancel the order then let us remedy the problem, the order will be considered a cancellation, and as such, subject to our cancellation policy.

In the unique event that a damage occurs, below outlines the required protocols based on our delivery methods.

We inspect each of the items prior to delivering to customers, to make certain that the furniture is in perfect condition. Additionally, our excellent packaging and shipping experience reduces the chances of damage occurring.

At the time of delivery, review your entire order. Inspect the top, bottom, left, right, front, back, interior, exterior, and all moving parts, including, but not limited to drawers, doors, and reclining mechanisms. You are required, as well, to inspect the assembly provided by our delivery partner.

Our delivery partner will assemble the furniture, and any improper assembly must be addressed at the time of the delivery. As the customer accepting delivery, it is your responsibility to ensure that your order is assembled properly and you agree that you are responsible for issues that arise from improper assembly. A to Z does not warrant or guarantee assembly and is not responsible for damage to goods, personal property, or persons due to improper assembly.

All damage or improper assembly must be reported at the time of delivery and notated on the Delivery Note/Invoice, or A to Z will not be responsible for remedy, restoration, or replacement. If a product is found to have damage, and damage is noted on the delivery receipt; we will send the necessary parts and correct the problem at our expense. Remedies may include, but not limited to repair by a professional furniture repair technician, part replacements, both repair and part replacements, or a full unit replacement, all at no cost to the customer.

For Small Parcel Delivery (3rrd party Courier):

Retain all packaging and report the damage to A to Z immediately. We will require photos of both the packaging and the damaged item.

For 3rd party Carrier Delivery:

Deliveries via this service will not be completed unless someone is present who can sign and accept the delivery. If there is visible damage to any of your items, refuse only what is damaged, and you must notate the Delivery receipt that the driver asks you to sign.

All shipments are insured against damage. When your order arrives, please take the time to ensure the paperwork is accurate and that the correct items and/or number of cartons have been delivered. Please also inspect the packaging and the package contents for any shipping damage. Any damage caused from shipping must be noted on the delivery receipt or the insurance cannot be claimed. If there is a partial damage or shortage to an order, accept the good items and list damages and or shortages on the delivery receipt.

If the order shows or develops a manufacturer defect after delivery and within the manufacturer's warranty period, please contact A to Z for assistance.

If we request information, such as pictures, serial numbers, or repair quotes, and do not receive a response from you for 5 consecutive calendar days, it is assumed that you are keeping the order in its current condition and no further remedies will be offered.

RETURN POLICY

Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you can return it within 3 days of delivery. Returned items must be new and in unused condition. Any exceptions are noted on the page of the item. Special orders where custom fabrics or colors are selected are non-refundable. Bedding, mattresses, and linens are also non-refundable and cannot be exchanged. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable unless written exemption was provided by A to Z.

To return items for a refund, please contact us via email or phone. We ship items from multiple warehouses across the UAE; therefore, it is very important to contact us so we can provide the correct return warehouse address.

Full Refunds May Not Be Issued If:

  • The item(s) is determined by A to Z or the manufacturer to have been used or damaged by a customer.
  • If the item(s) was returned C.O.D. If the item(s) is not returned in its original packaging or equivalent.
  • If the item(s) are returned with damage and cause of damage is determined to be a result of shipper's mishandling.

DISPUTES

Any dispute or claim relating in any way to your use of any A to Z products or services sold or distributed through atozfurniture.ae will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.

We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.

DISCLAIMERS

  • Finishes and colors online may not accurately represent the true color or pattern. Customer accepts liability for their purchase. If customer received delivery of an item(s) with a finish, color or texture that varies from what you saw on the A to Z website, or any website other than A to Z, at a physical furniture store, or recommendations you received from a A to Z sales representative.
  • The customer is responsible for reviewing the order confirmation details sent to them, and notify A to Z within 24-hours if you did not receive the order confirmation email, and contacting us regarding any errors or inaccuracies so that A to Z may revise the order details to reflect the correct information.
  • Before ordering, always measure the space you plan on placing your new furniture in to make sure that it will fit. If purchased item(s) cannot fit into the home or room, and need to be returned, the order will be subject to A to Z's cancellation policy.
  • Errors on Our Site: We try to be as accurate as possible. However, we do not warrant that product descriptions or another site content are accurate, complete, reliable, current, or error-free. Prices and promotions are subject to change. Rarely an item listed as available on our site may not be available, or an item may be mispriced, despite our best efforts. For any of these reasons, we may cancel your order, or we may contact you for instructions on the order.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

A to Z Furniture reserves the right to make changes to our site, policies, Service Terms, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Last updated on: 05th July, 2017