Transactions could fail due to multiple reasons. Please check for the following:

1. Information passed on to payment gateway is accurate i.e.: account details, billing address, password (for net banking)
2. Your Internet connection is not disrupted in the process

If your account has been debited after a payment failure, it will be rolled back within 7 working days. Please direct all questions and further clarifications regarding the above statement to sales@atozfurniture.ae .

Our team will never request you to share any of your payment details over email or over phone.

1. During the payment process using net banking you may be redirected to your bank website. Once your transaction is completed you will be brought back to the A to Z Furniture website with your order details which you can keep a copy of.

2. Never press the browser back button when the transaction is still currently being done.

atozfurniture.ae (an online furniture store) does not collect or store your account information at all.

Your transaction is authorized at multiple points, first by Visa/Mastercard & Banks directly without any information passing through us. However we monitor and review transactions on an on-going basis, to identify potentially fraudulent situations and take immediate corrective steps to mitigate/limit any damage caused/likely to be caused from the same.

1. For Credit Cards keep your card which has the details of card holder name, number, CVV and expiry date.

2. For Debit Cards keep your card which has the details of card holder name, number, CVV and expiry date. You will be redirected to the bank site for 3D secure authorization.

3. For Net Banking you need to keep your Bank Login account number and our banking details which are available on our website.