All prices on ATOZ Furniture are inclusive of 5% VAT

My Order Queries

What is the estimated delivery time?

Normally its 10 working days.

Once an order is placed, we send out the estimated delivery timelines in the order confirmation email. You can subsequently track you order on our website from the link given on the right top on our website.

I want my product early, can you help?

We usually do deliver products much earlier than the date shown on the site.

However, if you have a specific request, we encourage you to reach out to us via our contact us form providing your order details or you can call on our registered number available on our website.

Why is my delivery date so far away?

Usually, we don’t take as many days as specified on the site and deliver much before the promised timeline!

Some products may still be in the manufacturing stage, due to which delivery dates are beyond the usual 10 days. Some products like sofas that are made to order take time to be delivered

However, if you have a specific date in mind, do send us email and our staff will be more than happy to see if they can get your order expedited.

Can I take my delivery later than the date specified?

Yes, of course! You just need to let us know in advance so we can store it safely for you. Earlier we know, the better it is :)

How can I change my phone number or my shipping address?

You can change your shipping address even after you place the order by contacting us. However, we are unable to change your billing address once the product has been invoiced due to regulatory issues. Invoicing of an order happens the moment the product reaches the ‘Dispatched’ status.

You can change your phone number on your account by clicking on ‘Profile’ under ‘My Account’ and edit the information. You can’t change your email address on the account.

Do reach out to us in case you want to change your email address on all our records.

I am relocating, can you help me with that?

Congratulations on the move! Hope it works out smoothly for you.

At this point, we are unable to help you with relocating your furniture for you. We realise that this is important for you, however, we currently can only deliver and install furniture at the home you live in.

What should I expect during the delivery process?

Just no tension :) Our delivery planning team will call you ahead of time (usually 24 business hours in advance) to fix a schedule with you. Then, on the day of delivery, our delivery team will visit you at the appointed time, install or assemble on the spot and ensure you’re happy with the product.

Our only request would be that you take a look at the product yourself on delivery  so you can take a decision on the spot about keeping the product. We will not be able to take a cancellation of the order/product once we complete the delivery process successfully.

At the end of the delivery process, our team will clean the entire area (used during installation/assembly), clear all the packaging material and ask you for feedback on our app. Do give us honest feedback. That goes a long way in helping us improve our service quality.