All prices on ATOZ Furniture are inclusive of 5% VAT

Frequently Asked Questions

Do you ship to my city and location?

We currently deliver across all Emirates in UAE.

What is the estimated delivery time?

Normally its 10 working days as mentioned on Deals as well.

How can I have my whole house furnished by you?

How lovely! First off, congratulations on your new home. Must be quite exciting for you and your family. We can certainly help you furnish your home. All you need to do is log on our website and chose the products, you can even customize your products, or give us a call back or just fill in the contact us form our staff will contact you or visit your Site for further discussion.

How do I track my order status?

Just use the Track Order link on the top right of the website! You will need to provide your Order Number and you can see the status of your orders.

What warranty does Urban Ladder have for its products?

Normally its 7 working days against the Manufacturing Defects or damaged dure to handling by our staff.

Is there a first time customer discount?

Our Products are all Deal Prices but if you have any bulk orders you can contact us and we will try to give further discounts if possible.

I want to customize one of your products, can I do that?

Interesting! We’d love to hear from you to see how our products can improve.

Yes we can always do that we have a factory making all our furniture. you can contact us directly for your requirement or send us an email or in all the products you can see the Button names " Customize your Product " just hit the button and our staff will handle all your queries.

Are there any delivery charges or installation charges?

Yes! There are delivery but No Installation charges as long as you are in one of our serviceable cities. Installation and clean up after the delivery process is on us. Go ahead and fearlessly order away.

You can see the delivery charge once you have added all items in cart and ready to checkout. once you chose your location and area it will show you the charges respectively.

What kind of exchange program do you have?

Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you can return it within 3 days of delivery. Returned items must be new and in unused condition. Any exceptions are noted on the page of the item. Special orders where custom fabrics or colors are selected are non-refundable. Bedding, mattresses, and linens are also non-refundable and cannot be exchanged. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable unless written exemption was provided by A to Z.

To return items for a refund, please contact us via email or phone. We ship items from multiple warehouses across the UAE; therefore, it is very important to contact us so we can provide the correct return warehouse address.

Full Refunds May Not Be Issued If:

  • The item(s) is determined by A to Z or the manufacturer to have been used or damaged by a customer.
  • If the item(s) was returned C.O.D. If the item(s) is not returned in its original packaging or equivalent.
  • If the item(s) are returned with damage and cause of damage is determined to be a result of shipper's mishandling.

How can I place a bulk order?

if you wish to place an order of large quantities, or if you wish to order for your business/home/guest house etc, do write us at sales@atozfurniture.ae .

We can customize products as per your specifications also we can suggest alternatives that exist in our catalogue depending on your request.

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